It can sometimes happen that you want to return an order. Maybe because you don't like the product or maybe there is another reason why you don't want the order.
Whatever the reason, you always have the right to cancel your order up to 14 days after receipt without giving any reason.
You have another 14 days to return your product after cancellation. You will then receive a full refund of the order amount. Only the costs for the return from your address to the shop are for your own account.
These costs are approximately 6.75 per package. For the exact rates, please consult the website of your carrier. With PostNL's return and collection service we also offer you an easy return solution, even when you are abroad.
If you make use of the right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur.
To exercise this right, please contact us at email@example.com. We will then refund the amount due within 14 days of notification of your return, provided that the product has already been received in good order.
If the product is damaged or the packaging is more damaged than is necessary for the product to be tried, we may pass this depreciation in value to you.
Please handle the product with care and make sure that it is properly packed when you return it.
Want to exchange a product?
Do you want to exchange your product? That is no problem at all. You can contact firstname.lastname@example.org. However, you will have to bear the cost of returning the product yourself.
I gave the wrong delivery address!
Have you accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.